Ricardo escreveu:2o Capítulo: Chat com o pessoal do eStarland agora há pouco:Please wait for a site operator to respond.
You are now chatting with 'Clark'
Clark: Thank you for contacting eStarland.com Live Support.
Clark: How may I help you today?
Ricardo: Hello Clark
Clark: Hello
Ricardo: In Jan 10th, 2013, I placed the order 4798577
Ricardo: Yesterday (Jan 31st, 2013) I received the package from eStarland, unfortunately, the content of the package differed from my order
Clark: Alright
Ricardo: The items received are:
Ricardo: Assassin's Creed III Liberation - PS Vita - Qtd: 2 Street Fighter x Tekken - PS Vita - Qtd: 2 Fifa Soccer 13 - PS Vita - Qtd: 2 Tekken Hybrid - PS3 - Qtd: 3
Ricardo: So, I'm here to ask instructions about the procedures to return the games I received, as well as information about the things that I ordered. I'm worried about the cost of the shipping, and concerned on the delay and location of my purchase.
Clark: One moment please.
Ricardo: ok
Clark: Could you please provide us the invoice number on the package and who it was sent by?
Clark: The invoice included in the package should have a number on the top right. What is that number?
Ricardo: It was sent by Ana Lima
Ricardo: The invoice number, I guess, is CW379117412US
Clark: The invoice number is a 7 digit number on the invoice inside the package.
Clark: It is not the tracking.
Ricardo: There's a number on the usps seal, is that it?
Clark: Was there no paper inside?
Ricardo: No.
Ricardo: Just the games, I checked it again
Clark: Alright, If you could please, hold on to those items for the time being and we will contact you shortly about them.
Clark: The actual items you ordered should still be on their way
Ricardo: Ok, I've already sent an email to support@estarland.com yesterday telling the case.
Clark: Please put the games back into the package and my supervisors will look into the issue then contact you.
Clark: I will be sure to forward the email to them
Clark: Thank you for contacting us.
Ricardo: Ok, I will wait the contact. Thank you!
Clark: Is there anything else I can help you with?
Ricardo: No, just that. Thank you.
Clark: Thank you for contacting eStarland.com live support. Have a nice day!
Vamos ver se o Clark é Quente. :tudobem:
Caraídeasadeáguia.... rola resumo?